Implementation Specialist · EdTech · SaaS

Platform implementations
that leave teams
truly independent.

I take platform projects from requirements to go-live - and leave every client capable of running things without me.

View my work Resume PDF
51
Medical specialists
onboarded
20+
Training sessions
in 6 weeks
0
Support calls
post-launch
About me

The person behind the implementations.

Two years of real delivery experience, a CS background, and the kind of communication skills that make non-technical clients feel safe.

I build the bridge between complex platforms and the people who need to use them. I sit at the intersection of technical systems and real human workflows - and I make both sides work.

For the past 2+ years at Amrita Online, I've owned projects that most companies would split across three different roles. Requirements gathering, platform configuration, training delivery, documentation, support content design — all of it, end to end.

My most memorable project: a 6-month online medical certification program for a fetal cardiologist. He came with ideas. I turned them into a fully running course with 51 enrolled specialists, a multi-platform setup, and documentation clear enough for anyone to take over.

I'm based in Bangalore and actively looking to take this experience international.

Based in Bangalore, India · Open to international relocation
Samruddhi Raykar
Skills & Tools

Skills & platforms.

The platforms I know well, and what I've actually used them to build.

LMS Administration

Built a 6-month Canvas LMS course from scratch for 51 medical specialists - no template, no prior playbook, solo. Every prerequisite, module, quiz, and workflow configured end to end.

Canvas LMSLEAP MettlAUMS

Microsoft 365 Admin

Set up an entire Microsoft 365 infrastructure from zero - SharePoint site, Teams Premium, security groups, 55+ user accounts. Caught an undocumented Mac limitation before launch day.

Teams PremiumSharePoint Admin CenterSecurity Groups

Implementation & Onboarding

Owned implementations alone that most companies split across 3 roles. Requirements → configuration → training → go-live → full client independence. Every time.

Requirements Gathering Go-LiveSOPs

Documentation & Training

Scripted, recorded, and published a full LMS training course. Built FAQs that reduced repeat tickets. Wrote SOPs clear enough that any new hire could take over from day one.

Technical Writing Video ProductionFAQs

Process & Automation

Built a bulk question upload tool that cut faculty quiz-creation from 30+ minutes to 5. Deployed email automation without engineering support. Fixed broken processes without being asked.

Email Automation QTI ToolingOSTicket

Client Success Operations

Familiar with CS frameworks used in SaaS - onboarding playbooks, health scoring, QBRs, churn analysis, and time-to-value. HubSpot Service Hub Certified (June 2026). Familiar with CS frameworks used across SaaS implementations.

Onboarding PlaybooksHealth Scores QBRsChurn & Retention HubSpot CRM
Selected work

Projects I've owned.

Full implementations - requirements through go-live. Not tasks, not contributions. Ownership.

Flagship Project · Medical Education 2026
Fetal Heart Learning Module 2026
Formally assigned sole implementation specialist - 6-month online medical certification program, first edition on a dedicated LMS, built from zero.
51
specialists onboarded
20+
training sessions
0
support calls post-launch
Platform Architecture
Canvas LMS Course · Quizzes · Grades Modules · Attendance Teams Premium Live Sessions · Recording Attendance Reports SharePoint Video Storage · Hosting Embed Pipeline 51 Specialists Onboarded · Oriented Independent in 6 weeks
Before
✕Zoom sessions only - no LMS, no platform
✕No recordings, no content repository
✕No attendance tracking or eligibility system
✕No structured onboarding for enrolled students
✕No support team, no documentation, no SOPs
After
✓Full Canvas LMS - modules, quizzes, gradebook, live sessions
✓SharePoint recording pipeline - Teams → storage → embedded playback
✓Automated Excel attendance tracker pulling from Teams reports
✓Mail Merge onboarding - 51 personalised credential emails
✓Dedicated support team, full documentation, SOPs
Implementation Phases
01
Requirements
Feasibility analysis & implementation plan
02
LMS Setup
Canvas LMS build from scratch
03
Platform Setup
M365 infrastructure · accounts · config
04
Teams Training
Meetings · recordings · permissions
05
Page Design
HTML pages · FAQ · templates
06
SharePoint Pipeline
Recording → storage → embed
07
Attendance System
Excel automation · eligibility tracking
08
Student Onboarding
Mail Merge · orientation · 29 May 2026
Canvas LMSTeams Premium SharePointMail Merge Excel AutomationM365 Admin
"That combination of technical ability, clear communication, and genuine ownership is not easy to find." - Dr. Balu Vaidyanathan, Clinical Professor & Head, Fetal Cardiology, AIMS Kochi
Program publicly called a 'massive success' — directly leading to the announcement of a second program: Amrita Fetal Brain Learning Module (January 2027).
Faculty Enablement

FDP & QTI Upload Tool

Analysed existing FDP, identified gaps, led full revamp — now live and assigned to all incoming faculty. When participation dropped, ran structured feedback sessions instead of guessing. Then built the fix.

5 min
quiz upload
was 30+ min before
0
tech knowledge
required
Canvas LMSQTI Tooling Video ProductionExcel
Operations & Process

Exam Operations & Vendor Management

Formally assigned full-time exam support responsibility via Head of Department. End-to-end Mettl lifecycle — live escalations, vendor accountability, duty engineer training, and quarterly review reporting.

154
incidents analysed
86% pre-test failures
1k+
tickets analysed
volume reduced
70 proctors trained · 500 students oriented · Duty Engineer SOP authored · 2 consecutive QBR decks
MettlVendor Management SOP WritingLive Support
Medical Education

AIIMS Faridabad — Antimicrobial Stewardship

Prepared full support content suite for two permanently live, open-enrollment medical courses on LEAP — the first open-enrollment courses on the platform with no fixed end date.

2
live courses
open enrollment
∞
no fixed end date
permanently live
Onboarding email · orientation guide · help manual · FAQ · course completion logic
LEAP PlatformInstructional Design Journey Mapping
Platform Strategy

LEAP Self-Service Content System

Designed the complete LEAP student self-service support system from scratch — no ticketing system existed, students relied on slow email chains. Built structured self-service infrastructure across 2,000+ students.

2,000+
students
supported
0
prior system
built from scratch
LEAP PlatformJourney Mapping Content StrategyHelp Design
Process Automation

Platform Automation & Support Infrastructure

Built a Power Automate birthday email workflow completely independently - via self-directed learning, no engineering support. Running daily for 8,000+ students since 2024, expanded every term.

8,000+
students reached
every day
2+
years running
zero failures
Also: help website · SharePoint migration testing (500+ videos) · OSTicket modernisation proposal
Power AutomateMicrosoft 365 Process Improvement
My approach

How I work.

The same four steps, every project.

01
Understand first.
I map your requirements before touching any platform. Every decision is traced back to a real need.
02
Build with precision.
Configuration, workflows, integrations - done properly the first time. I find the gaps in documentation before they find you.
03
Enable people.
Training isn't done when the session ends. It's done when the client can run things without me.
04
Leave it better.
Documentation, SOPs, and systems that outlast the project. Everything I build can be handed over cleanly.
Credentials

Credentials.

Verified credentials and a professional reference — all publicly accessible.

HubSpot Badge

Service Hub Software Certified

HubSpot Academy · June 2026 · Score: 53/60

Verified

Additional certifications in progress — CSM Fundamentals (CustomerSuccessU), Salesforce Trailhead.

Verified Professional Reference
Letter of Recommendation
Dr. Balu Vaidyanathan · Clinical Professor & Head, Fetal Cardiology · Amrita Hospital, Kochi · 17 June 2026
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What clients say

From the people I've worked with.

Signed on official Amrita Institute of Medical Sciences letterhead with MCI registration stamp.

"
Amrita Institute of Medical Sciences Kochi, Kerala · Est. 1998
I would recommend Ms. Raykar to any organisation that needs someone to take a complex technical project and deliver it properly. In my experience, that combination of technical ability, clear communication, and genuine ownership is not easy to find. When unexpected platform and operational challenges arose - as they inevitably do in any implementation - she handled them calmly. We always heard about solutions, not problems.
BV
Dr. Balu Vaidyanathan
Clinical Professor & Head, Fetal Cardiology Division · Amrita Hospital, Kochi
MD (PAED), DNB (PAED), DM (CARD) · FAHA · Course Director, AFHLM 2026
View AFHLM 2026 program
Signed · Stamped · MCI Reg. No. verified
Get in touch

Ready when you are.

Based in Bangalore, India · Open to international relocation.
Looking for Implementation Specialist and Customer Success roles. If you need someone who can own a platform implementation end to end - reach out.

Connect on LinkedIn samruddhiraykar@gmail.com